1. What types of jewellery does ZEWORY offer?

- We offer a wide range of jewellery including rings, necklaces, earrings, and more, crafted from high-quality material like sterling silver, pearls and precious gemstones.

2. How do I place an order on ZEWORY?

- Simply browse our collections, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. How can I stay updated on new arrivals and promotions?

- You can subscribe to our newsletter or follow us on social media to stay informed about new arrivals, exclusive offers, and special promotions.

4. Can I find your jewellery in physical stores?

- Currently, our jewellery is available exclusively online. This allows us to offer a wide range of products and maintain competitive prices

5. How can I find the right ring size?

- We provide a ring size guide on our website to help you determine the correct size. If you're still unsure, feel free to contact our customer service team for assistance.

6. What should I do if I receive a damaged item?

- If you receive a damaged item, please contact our customer service team immediately with your order number and photos of the damage. We will assist you with a replacement or refund

7. What if I have a question that is not listed here?

- If you have a question that is not covered in our FAQs, please contact our customer service team. We are here to help and will respond to your inquiry as soon as possible.

8. Do you offer gift wrapping?

- Yes, we offer complimentary gift wrapping on all orders. You can select this option at checkout.

9. How can I contact customer service?

- You can reach our customer service team via email at Info@zewory.com. Our team is available Monday through Friday, 9 AM to 6 PM.

1. How much does shipping cost?

   - Shipping costs vary based on your location and the shipping method selected. You can see the exact shipping charges at checkout before completing your order.

2. How can I qualify for free shipping?

   - We offer free standard shipping on orders over a certain amount. Please refer to our shipping policy page for the current free shipping threshold.

4. Do you offer international shipping?

   - No, unfortunately we ship products across Australia only.

5. How long will it take to receive my order?

   - Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while express shipping can take 2-3 business days.

3. How long does it take for my order to be processed?

   - Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or sales events.

4. Can I expedite my shipping?

   - Yes, we offer express shipping options for an additional fee. You can select your preferred shipping method at checkout.

7. What happens if my package is lost or damaged during shipping?

   - If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

8. Can I change my shipping address after placing an order?

   - If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your address if the order has not yet been shipped.

9. Do you offer in-store pickup?

   - Currently, we do not offer in-store pickup as we are an online-only retailer.

10. What should I do if I receive the wrong item?

    - If you receive the wrong item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for the correct item to be sent to you.

11. Can I specify a delivery date?

    - While we cannot guarantee delivery on a specific date, you can select express shipping for faster delivery. Please note any special requests in the order notes, and we will do our best to accommodate them.

13. Do you provide shipping insurance?

    - Yes, all orders are insured against loss or damage during transit at no additional cost to you.

14. Can I schedule a delivery time?

    - Unfortunately, we cannot schedule specific delivery times. However, you can track your package to get an estimated delivery date and time.

15. What if I am not home when my package is delivered?

    - If you are not home when the delivery is attempted, the carrier will leave a notice with instructions for rescheduling the delivery or picking up the package from a local facility.

1. What payment methods do you accept?

   - We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.

2. Can I track my order?

   - Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online.

3. How do I cancel or modify my order?

   - If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Modification of the order is subject to the shipping of the order, it the order has already been shipped, then the modification is not possible.

4. Is my payment information secure?

   - Yes, we use advanced encryption technology and secure payment gateways to ensure your payment information is protected.

5. Can I pay using multiple payment methods?

   - Currently, we do not support splitting payments across multiple payment methods. Please choose one payment method at checkout.

6. How do I apply a discount code to my order?

   - You can enter your discount code at checkout. Once applied, the discount will be reflected in your order total.

7. Why was my payment declined?

   - Payments can be declined for various reasons, including insufficient funds, incorrect card details, or issues with the card issuer. Please check your payment information and try again or contact your bank for more details.

8. How do I cancel my order?

   - To cancel an order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will cancel it and issue a refund. If it has already been processed, you may need to return the items for a refund.

9. How do I know if my order was successful?

   - After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.

10. Can I view my order history?

    - Yes, if you have an account with us, you can log in to view your order history. Guest checkout users will not have access to this feature.

11. What should I do if I receive a damaged item?

    - If you receive a damaged item, please contact our customer service team immediately with your order number and photos of the damage. We will arrange for a replacement or refund.

12. Can I place an order over the phone?

    - Currently, we only accept orders placed online through our website. This ensures accuracy and security for all transactions.

13. What should I do if I did not receive a confirmation email?

    - If you do not receive a confirmation email within a few hours of placing your order, please check your spam/junk folder. If it’s not there, contact our customer service team to verify your order status.

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1. What is your return policy?

   - We offer a 7-day return policy for items in their original condition. Please visit our returns page for detailed instructions on how to return an item. Returns for the change of mind, don't want anymore, not allowed unless item received is damaged or incorrect.

2. How do I exchange an item?

    - To exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive the correct item.

3. Do I have to pay for return shipping?

   - Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged. We recommend using a trackable shipping method to ensure your return is received.

4. How long does it take to process a return?

   - Once we receive your return, please allow 5-7 business days for processing. We will notify you via email once your return has been processed and your refund or exchange has been issued.

5. What if I received a defective or incorrect item?

   - If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and photos of the issue. We will arrange for a replacement or refund.

6. How will I receive my refund?

   - Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account.

7. Can I return or exchange a custom or engraved item?

   - Custom or engraved items are final sale and cannot be returned or exchanged unless they are defective or incorrect. Please contact our customer service team if you have any issues with a custom item.

8. What should I do if my return or exchange request is not accepted?

    - If your return or exchange request does not meet our policy criteria, our customer service team will contact you with an explanation. We will work with you to find a suitable solution.

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1. How do I care for my jewellery?

    - To keep your jewellery looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place, and clean them with a soft cloth regularly.

2. Do you offer any warranty on your products?

    - Yes, we provide a one-year warranty on all our products against manufacturing defects. Please refer to our warranty page for more details.

3. How do I clean my silver jewellery?

   - To clean silver jewellery, use a soft cloth or a silver polishing cloth. For a deeper clean, you can use a mild soap and warm water, then rinse thoroughly and dry with a soft cloth.

4. Can I wear my jewellery while swimming or showering?

   - It is best to remove your jewellery before swimming, showering, or engaging in activities that involve water, as chemicals and water can damage the metal and stones.

5. How do I care for gold-plated jewellery?

   - Avoid exposing gold-plated jewellery to water, lotions, perfumes, and other chemicals. Clean gently with a soft, dry cloth to maintain its shine.

5. What is the best way to clean gemstone jewellery?

   - Clean gemstone jewellery with a soft, damp cloth. Avoid using harsh chemicals or ultrasonic cleaners, as they can damage the stones.

6. How often should I clean my jewellery?

   - Regular cleaning is recommended to maintain the appearance of your jewellery. A gentle clean once a month should be sufficient for most pieces.

7. Can I use household cleaners on my jewellery?

   - Avoid using household cleaners, as they often contain harsh chemicals that can damage the metal and gemstones. Stick to mild soap and water or professional jewellery cleaners.

8. How can I prevent my jewellery from tarnishing?

   - Store your jewellery in an airtight container or zip-lock bag to minimize exposure to air and moisture, which can cause tarnishing. Use anti-tarnish strips in your storage area for added protection.

9. What should I do if my jewellery gets scratched?

   - For minor scratches, a professional polishing cloth may help. For deeper scratches, it’s best to take your jewellery to a professional jeweller for repair.

10. How can I maintain the lustre of my pearls?

    - Pearls are delicate and should be cleaned with a soft, damp cloth after each wear to remove oils and residues. Store them separately from other jewellery to prevent scratches. Avoid exposure to chemicals, cosmetics, and extreme temperatures.

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